Smile training isn't enough : the three secrets of excellent customer service (Record no. 8159)

MARC details
000 -LEADER
fixed length control field 01296nam a22002771a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240910120640.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240910b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1555714226
Terms of availability 0.00
040 ## - CATALOGING SOURCE
Transcribing agency UDG
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number GAL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gallagher, Richard S.
245 ## - TITLE STATEMENT
Title Smile training isn't enough : the three secrets of excellent customer service
Statement of responsibility, etc. Richard S. Gallagher
246 ## - VARYING FORM OF TITLE
Title proper/short title none
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Oregon
Name of publisher, distributor, etc. The Oasis Press/ PSI Research,
Date of publication, distribution, etc. 1998.
300 ## - PHYSICAL DESCRIPTION
Extent 220 p. : index : pbk. ;
Dimensions 27 cm.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title PSI successful business library
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Customer services - Case Studies - Servicii pentru clienti - Studii de caz - Обслуживание клиентов - Тематические исследования
Personal name Customer services- Management - Servicii clienti- Management - Обслуживание клиентов - Менеджмент
Personal name Customer relations - Relatii cu clientii - Отношения с клиентами
Personal name Industrial management - Management industrial - Производственный менеджмент
Personal name Personal management - Management personal - Персональный менеджмент
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book_General
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
        Universitatea Divitia Gratiae Universitatea Divitia Gratiae 22/04/2013 Myron D. Williams (TCMI) 369.00 2 658.812 GAL 0211402542 12/07/2022 04/05/2020 19/03/2015 Book_General