| 000 | 01296nam a22002771a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240910120640.0 | ||
| 008 | 240910b |||||||| |||| 00| 0 eng d | ||
| 020 |
_a1555714226 _c0.00 |
||
| 040 | _cUDG | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bGAL |
||
| 100 | _aGallagher, Richard S. | ||
| 245 |
_aSmile training isn't enough : the three secrets of excellent customer service _cRichard S. Gallagher |
||
| 246 | _anone | ||
| 260 |
_aOregon _bThe Oasis Press/ PSI Research, _c1998. |
||
| 300 |
_a220 p. : index : pbk. ; _c27 cm. |
||
| 440 | _aPSI successful business library | ||
| 600 | _aCustomer services - Case Studies - Servicii pentru clienti - Studii de caz - Обслуживание клиентов - Тематические исследования | ||
| 600 | _aCustomer services- Management - Servicii clienti- Management - Обслуживание клиентов - Менеджмент | ||
| 600 | _aCustomer relations - Relatii cu clientii - Отношения с клиентами | ||
| 600 | _aIndustrial management - Management industrial - Производственный менеджмент | ||
| 600 | _aPersonal management - Management personal - Персональный менеджмент | ||
| 942 |
_cB _2ddc |
||
| 999 |
_c8159 _d8159 |
||