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1.
Customers for life : how to turn that one-time buyer into a lifetime customer Carl Sewell & Paul B. Brown [Text] by Language: English
Publication details: New York Simon & Schuster Inc. 1990
Availability: Items available for loan: Universitatea Divitia Gratiae (1)Call number: 658.812 SEW.

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2.
Fabled service : ordinary acts, extraordinary outcomes Betsy Sanders [Text] by Language: English
Publication details: San Francisco, CA Jossey-Bass Publishers 1995
Availability: Items available for loan: Universitatea Divitia Gratiae (1)Call number: 658.812 SAN.

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3.
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value James L. Heskett; W. Earl Sasser, Jr.; Leonard A. Schlesinger [Text] by Language: English
Publication details: New York, NY The Free Press 1997
Availability: Items available for loan: Universitatea Divitia Gratiae (1)Call number: 658.812 HES.

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