TY - BOOK AU - Crawford, Fred AU - Mathews, Ryan TI - The myth of excellence : why great companies never try to be the best at everything SN - 0609810014 U1 - 658.834 PY - 2001/// PB - Three Rivers Press, New York KW - Consumer behavior - Comportamentul consumatorului - Потребительское поведение KW - Marketing research - Case studies KW - Shopping - Case studies ER -