TY  - BOOK
AU  - Sanders, Betsy
TI  - Fabled service : ordinary acts, extraordinary outcomes
SN  - 0787909386
U1  - 658.812 
PY  - 1995///
CY  - San Francisco, CA
PB  - Jossey-Bass Publishers
KW  - Customer services - Management
KW  - Employee motivation - Motivatia functionarului - Мотивация служащего
ER  -