TY  - BOOK
AU  - Shaw, Peter CB
TI  - Conversation matters : how to engage effectively with one another
SN  - 0826481477
U1  - 302.346 
PY  - 2005///
CY  - New York, NY
PB  - Continuum
KW  - Interpersonal communication - Comunicare intre persoane - Общение
N1  - Machine derived contents note: 1 Conversations that engage, discern and stretch 5 2 Listening conversations 17 3 Encouraging conversations 41 4 Challenging conversations 63 5 Short conversations 81 6 Painful conversations 99 7 Unresponsive conversations 119 8 Joyful conversations 137 9 Practical principles and pitfalls 157 10 Conclusion: Where next? 175
ER  -